Shipping Policy
Order Processing Times
Orders are processed within 1-2 business days after they are placed. Business days are Monday through Friday, excluding holidays.
Shipping Costs
Shipping costs are calculated at checkout based on the weight of the order and the destination. Free shipping is offered for orders over $100 within Canada.
Domestic Shipping
We offer domestic shipping within Canada through Canada Post. Orders typically arrive within 3-7 business days after they are shipped.
International Shipping
We offer international shipping to select countries. International orders are shipped via Canada Post International and typically arrive within 7-21 business days, depending on the destination and customs processing. Please note that customers are responsible for any customs fees, taxes, or duties.
Service Interruptions
Please note that there may be shipping delays due to unforeseen circumstances such as weather conditions, customs delays, or postal disruptions. We appreciate your understanding and patience in these situations.
Consent
By placing an order on our website, you agree to our Shipping Policy.
Recurring Subscriptions
At Tranquilitea Herbal Store, we offer a convenient Recurring Subscription service for our customers.
How It Works
Choose your favorite herbal products and select the 'Subscribe & Save' option. Decide your delivery frequency, and we will take care of the rest. Your chosen products will be automatically delivered to your doorstep, right when you need them.
Benefits
Subscribers enjoy a 10% discount on all subscription orders and receive free shipping within Canada. You can manage your subscription, change your delivery frequency, swap products, or cancel at any time through your online account.
Billing
For Recurring Subscriptions, your credit card will be charged on the day your order is shipped. You will be notified via email before each shipment or if there are any problems with your credit card.
Consent
By subscribing to our Recurring Subscription service, you agree to these terms. We look forward to providing you with a seamless and enjoyable herbal tea experience.